Are you spending most of your marketing budget chasing new customers while the ones you have are leaving? Do you suspect that better customer retention could be your biggest revenue lever, but you're not sure where to start? Discover a proven three-part framework to keep customers coming back and turn them into your most effective marketing channel. ⏰ *Timestamps*
00:00 Intro
03:50 How Customer Experience Affects Revenue
12:12 3 Assets Before Your Market With Customer Experience
17:42 Retention Accelerator Formula, Step 1: Results
26:20 Retention Accelerator Formula, Step 2: Recognition
37:29 Retention Accelerator Formula, Step 3: Relationships 👤 *More From Shana Lynn Bresnahan*
– Website https://www.shanalynn.com/ 🔗 *Resources From The Host*
– Show Notes https://www.socialmediaexaminer.com/improving-customer-experience-how-to-increase-revenue-and-profitability
– Social Media Marketing Industry Report Download https://www.socialmediaexaminer.com/social-media-marketing-industry-report-2025/ – Connect With Michael Stelzner on Facebook https://www.facebook.com/stelzner – Connect With Michael Stelzner on X https://x.com/mike_stelzner #SocialMediaExaminer #SocialMediaMarketingPodcast #CustomerRetention
Source https://www.youtube.com/watch?v=e7_wOBtlKT0
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